Welcome to Trekz ("we", "us", or "our"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application available on the Google Play Store.
By using Trekz, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the application.
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Information We Collect
We collect the following categories of information to provide and improve our services:
Personal Information (Account Data)
Full name
Email address
Phone number
Password — stored in encrypted form; never stored in plain text
Payment information processed securely through Razorpay. We do not store your credit/debit card numbers or UPI details on our servers.
Location Data
Approximate and/or precise device location — used to show nearby treks, weather information, and to enhance your experience. You can revoke location access at any time through your device settings.
Device & Usage Data
Device model, operating system version, and unique device identifiers
Push notification token (via OneSignal) for delivering relevant notifications
App usage patterns and interaction data (for analytics and improvement)
User-Generated Content
Community posts, reviews, and favorites within the app
Local Storage Data
Authentication tokens and user profile data stored securely on your device using encrypted local storage
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How We Use Your Data
We use the collected information for the following purposes:
Account creation & authentication — to create your account, verify your identity via OTP, and manage login sessions
Booking management — to process trek bookings, confirm reservations, and communicate booking status
Payment processing — to facilitate secure payments through Razorpay
Personalization — to display relevant treks, weather data, and personalized recommendations
Notifications — to send booking confirmations, trek updates, reminders, and promotional content (you can opt out at any time)
Customer support — to respond to your inquiries and resolve issues
Security & fraud prevention — to detect and prevent unauthorized access, abuse, or fraudulent activity
Legal compliance — to comply with applicable laws, regulations, and legal processes
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Third-Party Services
We use the following third-party services that may collect information:
We do not sell your personal information. We may share your data only in the following circumstances:
With third-party service providers listed above, to the extent necessary to provide our services
With trek operators — limited booking information (name, phone number, number of participants) is shared to fulfill your trek reservation
When required by law, regulation, or legal process
In connection with a merger, acquisition, or sale of all or a portion of our assets, with prior notice
To protect the rights, safety, or property of Trekz, our users, or the public
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Data Security
We implement industry-standard security measures to protect your data:
Passwords are hashed and never stored in plain text
Authentication tokens are stored using encrypted secure storage on your device
All data transmission occurs over encrypted HTTPS connections
Payment data is handled entirely by Razorpay's PCI-DSS compliant infrastructure — we never see or store card details
While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
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Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. Specifically:
Account data — retained until you delete your account
Booking data — retained for a minimum period as required by applicable laws and for business record-keeping
Push notification tokens — deleted when you uninstall the app or opt out
When you delete your account, your personal data is removed from our active systems within 30 days. A 30-minute grace period is provided during which you can cancel the deletion request.
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Your Rights
You have the following rights regarding your personal data:
Access — view your personal data through your profile screen
Correction — update your name, phone number, or other profile details at any time via the app
Deletion — request permanent account deletion through the app settings. A 30-minute grace period applies before data is permanently erased
Opt-out — disable push notifications in your device settings or within the app
Location — revoke location permissions at any time in your device settings
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Children's Privacy
Trekz is not intended for users under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly.
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Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy within the app and updating the "Effective Date" above. Continued use of the app after changes are posted constitutes acceptance of the updated policy.
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Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: